When the global economy was reeling from the impact of the COVID-19 pandemic, many companies struggled to find their footing, and Uber India was no exception. At one point, after selling its food-delivery business to Zomato and shrinking its operations in the country, there was widespread speculation that Uber might even exit the Indian ride-hailing market altogether.
However, by 2025, the situation has changed dramatically. Uber has not only survived but emerged as the leading cab-hailing platform in India, overtaking long-time domestic rival Ola, led by Bhavish Aggarwal. Uber today holds a clear lead in market share, app downloads, monthly active users, and daily trip volumes, a remarkable turnaround from the uncertainty it faced after the pandemic.
Industry observers point to a combination of strategic decisions that helped Uber rebuild its business post-pandemic. The company focused on strengthening its core ride-hailing operations, launching a range of new services, and enhancing user engagement. By concentrating on the fundamentals of reliability, coverage, and technology, Uber was able to win back users and drivers, steadily eroding Ola’s dominance in the market.
Despite this impressive comeback, Uber still faces stiff competition from smaller mobility players and must continue innovating to stay ahead. The ride-hailing landscape in India remains dynamic, and both Uber and Ola are adapting to shifting consumer preferences and fierce competitive pressure.
